Call RecordingCall Recording


Are you spending on advertising only to botch the call when it comes in? Call recording can help!

Are you losing sales due to poor communication skills by your employees? ACI Call Tracking and Call Recording is designed to allow business owners and management the ability to listen in on calls between their employees and prospective customers in order to gauge the effectiveness of each call.

Each phone call is recorded and saved* for future use. All recorded phone calls can be retrieved and reviewed to evaluate an employee’s performance.

Why record your phone calls?

  • There’s no better tool for improving call-handling skills.
  • Call recording lets you hear for yourself what your customers are saying.
  • Call recording enables you to hear how well your employees handle leads.
  • Call recording supports training for sales and customer service skills.
  • Track your closing ratio.
  • Recordings can be valuable to settle misunderstandings or disputes.

How call recording works:

Enroll for ACI Call Tracking service.

Request inbound or outbound call tracking phone numbers.

When calls are placed through the tracking numbers they are automatically recorded.

Log into your account. Platform 1 | Platform 2

Select the tracking numbers for which you wish to generate a report.

Click on individual calls to listen to the recorded audio* of the phone call.

Save, share or email a recorded call* as you wish.

Whatever gets tracked and measures will improve!

Was the phone call answered in a timely manner?

Was the phone call answered correctly?

Was the employee correctly representing the company and its services?

Did the employee ask for the caller’s business?

If your advertising is generating the calls, and your employees mishandle those calls it still equals a terrible return on investment.

You can’t afford to not have the tools to hold your advertising and your employees accountable. ACI call tracking with call recording gives you those tools and puts you in control. Even the best employees improve when performance is tracked and measured.

* = Recorded calls are stored for 35 days free of charge. Should you require more storage time, it can be purchased at $20 per month per account. Some restrictions apply.