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Will call tracking lines work with my existing phone lines? Yes; call tracking lines simply forward calls to whatever phone number you assign. Can I recognize call tracking calls as they are received? Yes; if you choose to activate the whisper feature. You will hear a whisper as you answer and before the caller is connected. Do I need to notify callers that their calls are being recorded? Federal law allows the recording of a telephone call with the consent of at least one party to the call. 12 states require the consent of all parties to record a telephone conversation. Can I be notified if a call is missed? Yes; you may activate a feature that sends you an email when a call is missed. Can I have a toll free call tracking number? Yes; you can choose from local phone numbers or toll free phone numbers (800, 866, 877, 888) nationwide. Is call tracking easy to implement? Yes, request your numbers and use them in your ads. How long can I access my recorded calls? Your recorded calls will be available to you online for 35 days free of charge! Should you require more storage time, it can be purchased for $20 per month per account. This fee will extended your recorded call storage time indefinitely.

Do I need to cancel my current phone company when signing up with your services? No; we are not a phone company. Our call tracking numbers will forward to any existing land line or mobile number. Can I add and delete numbers for my account myself? Yes; once signed up for our service you can add and delete lines as you see fit. Our service is designed to allow you to be in control. Can I transfer my existing number over to your service? Yes; any numbers, including toll free numbers, can be transferred over to our service. Do I need to install any hardware or software for this service? No; you just need a phone number that the call tracking number can forward to. Can we record out bound calls? Yes, you can also request outbound call tracking phone numbers. How soon can I start call tracking? Enroll and request call tracking numbers. You can have numbers assigned and working in as little as an hour.

More Questions? Get the Answers! 1-866-400-8331 ACI Call Tracking is the sole owner of the information collected on this Web site. We only gather information we need to serve you better. All information on this Web site is copyright © 2010 by ACI Call Tracking.