How our live support works
· Only when an employee is logged on will visitors see the icon
allowing them to chat.
· Once visitors enters the chat, a pop up appears to the
employee that “a new chat visitor has arrived” even if the chat
dashboard is minimized.
· Once the employee has engaged the visitor to a conversation
the employee can see what the visitor is typing in order to
ready their response more quickly.
· Other employees also logged on can see and assist in the
conversation by chatting to you directly or entering the
conversation themselves. This feature allows you to ask
questions in other departments getting more information to your
visitor faster.
· On busy days your employees are able to assist multiple people
at the same time. You are not limited to one visitor per
employee. Multiple chat sessions can be opened at once.
· The conversation doesn’t end till both the agent and visitor
end the conversation.
· Once the conversation ends it is recorded online where it can
be printed and stored. The visitor will also be given the
opportunity to print the conversation.
· The live support software will also give you the ability to
let visitors know you are either busy or away.
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In order to install our software
· You will need to obtain a username and password from our
account specialists. You can either call them at 1-866-400-8331
or email them at
support@acicalltracking.com
· You will need to copy and paste this simple HTML code into your website.
callmeasurement.com/script.html
· Pick a chat icon you would like to use on your
site. There are currently
6 available icons to choose from.
·
Click here to start chatting.
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