I’ve been using call tracking numbers for a few years now to track my advertising results. Like anything there is a learning curve of course, and also with practice and experience we get better with something over time. This is true with call tracking also. The first couple of years I would remember to log onto my call tracking account every once in awhile. Now even if I get behind, I will eventually get caught up before I meet with my advertising reps to renew my advertising. These reps are familiar with call tracking numbers and would like to equate calls generated with advertising success. Well one does not equal the other. Before I meet with my rep I want to go through my call tracking to identify every call; whether it was a sales call, a wrong number, a hang up, a repeat call or a lead. Leads are what counts, everything else is filler. I recently met with my Dex rep, which is the main book in our area. Well because it is the main book, a lot of sales people use it as their prospecting list source. “They bought advertising from Dex, they are a good prospect for my advertising product.” I have several different call tracking numbers in this book for our different adds. All of the call tracking numbers had a large number of sales calls. One of the numbers; 65% of the calls were sales calls or solicitations. By the time I added in the wrong numbers, hang ups, and repeat callers only 8% percent of the total calls were actual leads. Calls do not equal leads, and it requires call tracking to know the difference. And this type of knowledge is golden, it’s empowering. I was in the drivers seat. I got the advertising package I wanted at my price, not the price they had in mind. I know what my exact cost per lead was, and this next year we will use call tracking to measure our results again. No guessing, just tracking and measuring. In this book alone I will save $4800 over the next year, from the amount the phone book company wanted me to renew at. In this case knowledge was power, and thank you call tracking for the tool to give me the knowledge.
In today’s business world, call tracking is an amazing tool and those who still haven’t discovered it don’t know what they’re missing. Call tracking is the basic tool which large corporations use to find out whether their marketing and advertisement strategies are going on the right track or not. It enables people to find out whether they are making an impact.
In fact call tracking is nothing but a method of advertisement tracking – it enables us to find out whether a certain approach is working with the target customer base or not. It is therefore a method which allows your agents to enhance your customer’s satisfaction each time they call. And we all know that the greater the satisfaction your customer derives from your product, the more likely they are to stay a customer.
On the other hand, if there is something decidedly wrong about your marketing approach or your advertisement strategy, call tracking allows you to track that as well. If, suddenly you don’t know why you’re losing clients, then you should definitely have a call tracking system installed in your office. You’ll be surprised at how easily you can find the answers to that problem.
What We Can Learn
There are many things you can learn from call tracking. For example, in many cases, it was found that potential clients were being kept on hold for long periods of time and as a result they got annoyed and rung off. This in turn had a bad effect on your business. In other cases, you find out that some clients were actually hung up on and even worse, some were directed to voicemail during peak business hours!
So tracking phone numbers enables you to find out which of your employees has been shirking his or her work and you can suitably penalize them. You could also teach them the basics of etiquette and how to deal with clients and chances are, they’ll heed your warning and buck up!
Ad tracking is just one of the benefits you can derive from the wonder that is call tracking. You can track inbound phone calls in response to both forms of marketing – online as well as traditional. So if you want to draw a parallel between the telephone and the internet, you can see that call tracking is to the world of telephones, what Web analytics is to the internet.
How It Works
So how does this unique system work? It is simple. A phone number is put in any advertisement vehicle. When customers call on the number data such as the time, geographical location of the caller, lead and of course, the final outcome of the call is tracked down. This makes call tracking a very easily implementable strategy and the best part is, it is entirely affordable.
Another thing one can do with this amazing tool is record calls and enhance the entire user experience by training employees to better deal with callers. Everyone’s heard the line “this call may be recorded for training purposes”- so now you know why they sing that to you! So call tracking is an incredible too, start discovering its benefits today!