I was recently asked a question about call tracking.  an individual has had a number that is established within their community and he would like to have the calls tracked.  His wants were simple: 1) email notification as soon as a missed call happened, 2) email the calls to him, 3) not have to get a second line.

My answers to him

1) we have build in email notification that will email you the instant a call is missed IF an email has been entered.  It will email you the time, caller ID info, and what ad they were calling about (if more than one tracking number is active in an account)

2) We have our report that can be created at the end of every day, week, bi-week, bi-month, and monthly that will email you all the calls that were made in that time frame.  We can automate it so they are sent to you on a given schedule.

3) The way tracking numbers work requires a second number to be used and active.  A tracking number is a virtual number that will rely on a different number for the dial tone.  The number is essentially forwarded to a different line in the same way a toll free number or a market expansion line works.  So a second number is needed regardless of the tracking company you end up using.

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CRM tools are used in a variety of industries and some industries have their own proprietary system.  ACI Call Tracking has made sure that we have the ability to merge with many of these programs.  We have an open API and tools that enable you to easily add the benefits of call tracking reports to your customer  management software seamlessly.  What we need from you is just instructions on exactly how you want the data shared and we can take it from there.  Most companies that publish CRM tools already have a document that explains this.  This is a powerful way to maximize the effectiveness of all the tools at your disposal.