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"I love ACI Call Tracking. Prior we had several market expansion phone numbers through the phone company and we were able to transfer those numbers over to call tracking numbers at a savings and get all of the tracking features and recording features. Its been a great boon to us in being able to get better at what we do. Hold our receptionists and our customer service personnel accountable also. Its been a great service. Helped us be better at what we are and serve customers better also. I appreciate the service. Thank you." - Dave J., Business owner for 17 years.
"In the month that I have been using ACI Call
Tracking I have really loved the call recording feature. I have been
able to listen in on a daily basis to my employees and how they
handle theirselves with our customers. I have been able to train
them on the things that they have done and correct them. Having them
listen to their own calls with this training has really helped and
within 4 weeks we have really seen an increase in sales closing over
the phone."
- Shellie L., Office manager for 3 years.
"What interested you first in ACI Call Tracking?
I wanted to maximize our current advertising budget. I was actually able to reduce waste spending in certain areas of advertising by cutting advertising to areas that didn't work and putting that money into other places and to my surprise next year our revenue increased by 25% and in the meantime we saved $10,000 a year. How long did it take you to notice what advertisements were working for you and which ones weren't? Right away. By using those call tracking features I am able to get daily reports and review those reports daily and on a monthly basis you can go back and analyze not only your customer service but what advertising is working and what's not." - Alex C., Owner/Manager for 8 years. |
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